FAQ

Deposit and withdrawal

Why haven’t I received a reply from the blockchain project team?
Published on Oct 17, 2025Updated on Oct 30, 20252
Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Nov 3, 2025
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Nov 3, 20251
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Sep 8, 2025848
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20256,401
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Oct 20, 202560,993
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Oct 20, 202520,681
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Oct 8, 202577
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Sep 8, 2025576
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Oct 23, 20258,321
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Sep 8, 2025175
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025184
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Oct 23, 202513,206
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Oct 31, 202519,263
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Sep 29, 20255,406

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