FAQ

Crypto deposit

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Nov 3, 2025
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20256,403
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Oct 20, 202561,012
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Oct 20, 202520,682
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Oct 23, 20258,322
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Oct 23, 202513,208
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025188
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 202598
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,133
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025294
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Oct 24, 2025311
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,726
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Sep 3, 2025402
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Oct 24, 202542
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Sep 3, 202524

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