FAQ

Deposit and withdrawal

What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Oct 15, 202547
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Sep 23, 20253,631
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025188
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 202598
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Oct 20, 2025391
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Oct 15, 202555
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Oct 20, 20251,784
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,135
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025294
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Oct 24, 2025311
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,727
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Sep 3, 2025402
Travel Rule FAQ
Published on Jul 20, 2023Updated on Sep 26, 2025765
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Sep 26, 2025145
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Oct 24, 202542

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