How can I prevent cross-border e-commerce scams?

In recent years, cross-border e-commerce, as an emerging e-commerce model, has successfully brought domestic swag to the global marketplace by leveraging the traffic advantages of short videos and live streaming. Criminals take advantage of the traffic and trust of e-commerce platforms to carefully design scams such as 'managed operations' and 'store opening without inventory' to lure customers, thereby stealing their information and assets.

Common types of scams

• Criminals may lure users into signing up accounts on designated trading platforms under the guise of "zero inventory," "full operation management," or "guaranteed profits." They claim that starting an e-commerce business requires an "overseas wallet." Then, they induce users to complete identity verification and invest funds, and have them provide their account information to the criminals.
  

• Once successful, criminals can easily alter account security settings, gain full control over account information and funds, and cause users to suffer significant losses. The scam scenario is as follows:

Specific scam process

1. Advertising traffic diversion: Criminals use keywords like high returns and stability to create fake ads that attract customers to inquire. During the consultation process, the criminals emphasize their extensive operational experience and platform support, promising to provide one-on-one operational guidance to lower the customer's entrepreneurial threshold.

2. Guided registration: After gaining the user's trust, scammers will lure users into registering an OKX platform account, falsely claiming that it is an overseas wallet required to operate the store. Since users are unfamiliar with the platform, they often fail to notice the risks involved.

3. Fake operations and inducement to invest: Criminals will log into users' accounts and bind a no-authentication-required address. Then, by displaying fake store traffic and volumes through fraudulent e-commerce apps, they make users believe the store is operating normally. In the early stages, scammers will fabricate a small number of orders and return payments to further gain customers' trust.

4. Net closing: After the user receives the first batch of order payments, scammers will fabricate a large number of orders, asking the user to pay for goods or increase investment under the pretense of margin or tax payment. After the user purchases USDT, the scammers will use the previously bound withdrawal address that does not require verification to transfer all the funds away. Only then does the user realize they have been scammed.

How to prevent

1. Be cautious of investment information on social media platforms

• Stay away from projects that claim to offer "low cost, high profit," and avoid blindly trusting guidance and advice from strangers.

2. Keep your account information safe

• Please keep your personal account information safe and avoid sharing it through screenshots, forwarding, private messages, or other means.

3. Real-time monitoring of account activity

• Please regularly check your account login records and asset changes. It is recommended to enable system notifications, funds movement alerts, and other security reminders.

What should I do if I've already been scammed?

1. Contact the platform's customer service promptly to report any abnormal operations and apply to freeze your account to prevent further losses, especially in cases of unauthorized funds transfers or device logins.

2. Change your account password and make sure to enable 2FA verification to enhance security.

3. Keep all relevant evidence (such as chat records, transaction screenshots, etc.) for future communication and resolution with platform customer service or legal authorities.

4. Reference article: Guide to Responding to and Preventing Scams

Important note

• The platform has not partnered with any cross-border e-commerce platforms. Please do not trust any cross-border e-commerce promotions claiming to be associated with the platform.