How do I use compensation vouchers?

1. What is a compensation voucher?

A compensation voucher is a type of voucher issued by the platform to reimburse potential losses incurred when trying certain transaction strategies for the first time, such as copy trading, Future DCA , or contract grid. After you complete the specified tasks and meet the usage conditions, if your first trade or strategy results in a loss, the platform will review it and compensate you according to the voucher amount.

2. How can I get a compensation voucher?

You can obtain indemnity vouchers through the following common methods:

• Complete identity verification: New users who complete real-name authentication can usually receive an exclusive newcomer compensation coupon.

• Active accounts: When users who haven't logged in for a long time return to the platform, they may receive exclusive comeback coupons.

• Participate in activities: such as peer-to-peer buying events, bot trading events, etc. Complete designated tasks (such as cumulative deposits, creating a strategy for the first time) to receive rewards.

• Platform giveaways: During certain promotional periods, the platform will actively distribute compensation vouchers to eligible customers.

After claiming, the compensation voucher will be stored in your My Voucher and must be used within the time limit.

3. How to claim the compensation voucher?

Select Main Menu > My Rewards or you may activate it via Trade > Bots > Settings ( three dots on top right) > My vouchers.

4. Scope of use

Compensation vouchers usually have clear usage restrictions, mainly including:

• Applicable strategies: such as copy trading, Futures DCA, contracts grid strategy, etc.

• Limited trading pair: Common perpetual futures for major cryptocurrencies such as BTC/USDT, ETH/USDT, SOL/USDT, etc.

• First-time usage restrictions: Compensation vouchers typically apply only to strategies that users create and execute for the first time.

• Parameter restrictions: Strategies created with the compensation voucher must be executed according to the platform's preset parameters. You are not allowed to modify the take-profit or stop-loss prices, add positions midway, or adjust the strategy. Otherwise, you will lose compensation eligibility.

5. FAQ

Q: Is there a time limit for using the compensation voucher?

Yes, compensation vouchers usually have a time limit. For example, it must be used within 8 hours after being received, or else will automatically expire.

Q: Under what circumstances is compensation not provided?

Each type of compensation voucher covers different areas, so please carefully read the details of the voucher you receive.

For example, the compensation voucher for creating a strategy for the first time usually does not pay out:

• This is not the first time this strategy has been used;

• Strategy not created through the specified entry;

• Modifying strategy parameters midway (creating a strategy, adjusting margin, or setting stop lost conditions are not considered parameter modifications and will not affect the normal use of the compensation voucher);

• Did not stop the strategy and complete the settlement within the specified event period.

Q: How is the compensation amount calculated?

The compensation amount is capped at the voucher's value, such as 10 USDT. If the actual loss is less than the value, compensation will be based on the actual loss.

Q: When will the compensation be credited?

Typically, rewards are distributed to your funding account within 30 days after the event ends. Kindly refer to the announcement for specific timing.

Q: How long does it take for compensation settlement?

To check the compensation for the compensation voucher, select on the status label on the order page. You can view the detailed compensation rules and timeline there. The status will be updated 7 days after the event ends (e.g. in compensation). You can also view the detailed content on the bot history page.

6. Precautions

• Usage order: Be sure to claim the coupon before participating in the activity (such as creating a strategy), or you may not be able to enjoy the benefits.

• Strategy lock: After using a compensation voucher, you cannot change the strategy parameters; otherwise, you will lose your eligibility for compensation.

• Timely stop strategy: If the event requires you to stop the strategy before a specific time, please make sure to do so on time, otherwise settlement may be based on the snapshot time.

• Platform interpretation rights: The platform reserves the right to delay or cancel bonus distribution due to reasons such as risk control or activity adjustments. Please refer to the latest rules for details.