How can you protect yourself from phishing website scams?
1. What is phishing website scam?
Phishing websites are a type of online fraud where criminals impersonate real websites' URL addresses and page designs to trick users into entering account information, passwords, private keys, seed phrases and other sensitive data, thereby stealing assets.
2. Common Scam Schemes
Scheme 1:
In crypto transaction, it is most common for criminals to use gimmicks such as “arbitrage,” “high returns,” “airdrop bonus,” and “token listing events” to post false information on phishing websites.
Criminals may use tactics such as airdrops and rebates to trick users into clicking phishing links or scanning malicious QR codes. These phishing websites often closely mimic the official site, including URLs and page design, and may display false information to appear legitimate. If users enter these phishing sites, their account assets may be at risk of theft.
Scheme 2:
Scammers may impersonate official platform customer service agents and contact users privately via IM (the built-in chat feature in the OKX app), claiming there are issues with their accounts or other matters. They send phishing links and may use IM messages or voice calls to guide users step by step into entering their account credentials, fund passwords, or other sensitive information on phishing websites, resulting in asset theft.
3. How to prevent phishing websites?
Website verification
The DNS domain name system ensures the uniqueness of domain names, making it nearly impossible for customers to access fake websites when the domain name is genuine. Therefore, you can identify phishing websites in the following ways:
1. OKX reminds all customers not to click on unknown links or log in to unsafe websites sent through unofficial channels. Do not enter your account password or personal information from the platform to avoid being stolen by phishing websites or network trojans.
2. When logging into the website, don't use a search engine to find the URL. It's recommended to manually enter the URL. Official OKX website: www.okx.com (Please use Google Chrome to access)
3. If a user finds that they have accidentally entered a phishing website, kindly contact our customer service immediately to resolve the issue and avoid unnecessary losses!
On the app: go to Menu > Get help > tap the Chat icon
Official personnel verification
1. If you encounter so-called 'official personnel' via phone, email, website, WeChat, etc, you can verify it through app.
On the app: go to Menu > Get help > View all > Verify official channels
2. In IM chats, kindly take note of the official blue badge. If someone claims to be an official representative but does not have the official badge, kindly proceed with caution.
3. OKX has an anti-phishing code feature and you can set it up through app. After setting up your anti-phishing code, any email sent to you by OKX will include the code you set. If the email does not contain your anti-phishing code, it is a fake or scam email.
On the app: go to Menu > Profile and settings > go to Security and select Anti-phishing code
Important notes
If you have accidentally clicked on a phishing website:
Kindly change your login password and fund password.
If your seed phrase/private key is leaked, kindly transfer your assets to a new wallet as soon as possible.
Please contact our customer service to freeze your account if necessary.