How do I ensure the crypto sent from Web3 wallet are supported by OKX?

Published on 11 Dec 2024Updated on 3 Feb 20262 min read13

When transferring assets from a Web3 wallet to the exchange, it's necessary to confirm whether the crypto and its corresponding network are supported.

If a crypto or network isn't supported by the Exchange, depositing unsupported assets may result in loss of funds. In some cases, unsupported deposits can't be credited or recovered.

Before initiating a deposit, verification of crypto and network support should be completed through the official network and token listing information.

1. Confirm the crypto and network on the Exchange

Open the Exchange deposit page or app, search for the crypto, and please also confirm the network to which the token belongs.

If the crypto and its network deposited from a Web3 wallet can be matched on the Exchange, then the crypto is considered supported.

Take USDT as an example: OKX currently supports USDT issued on networks such as Tron (TRC20), Ethereum, Aptos, Arbitrum One, Avalanche C-Chain, Optimism, Polygon, Solana, TON, X Layer, and more.

2. Confirm the crypto and network in your Web3 wallet

If USDT in your Web3 wallet is on a network supported by the Exchange, you can deposit it to the Exchange.

If USDT isn't on the above-mentioned networks, such as USDT on BSC, since BNB Smart Chain isn't a network supported by the Exchange, depositing USDT from your wallet via the BSC network may result in asset loss.

Note: Both the crypto and the corresponding network must match exactly in order for a deposit or withdrawal to be processed successfully. If either the crypto or the network doesn't match, the transaction may not be credited and assets may be lost.