FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202524
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Oct 15, 202528
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Sep 9, 2025285
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Oct 17, 2025566
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Oct 9, 20256,303
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 4, 2025813
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025108
How do I verify an individual account?
Published on Sep 25, 2023Updated on Oct 9, 202529,310
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Oct 15, 202550
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Oct 9, 202511,139
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Oct 15, 20251,098
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Sep 9, 202512,064
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Oct 17, 20256,488
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Oct 2, 2025148
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 4, 2025159

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