FAQ

Account, security, and verification

Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 15 Jan 202623,243
How do I close my account? (web)
Published on 22 Aug 2023Updated on 4 Feb 2026449
How do I close my account? (app)
Published on 22 Aug 2023Updated on 4 Feb 2026875
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 27 Jan 2026395
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 23 Jan 2026350
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025378
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025579
How do I update my login password?
Published on 22 Aug 2023Updated on 15 Oct 202528
How do I change my login password?
Published on 22 Aug 2023Updated on 21 Jan 202619,337
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,703
I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,650
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,192
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 29 Jan 202612,247
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,711
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 8 Sept 20254,232

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