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Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 202596Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 20263,670Crypto profit & loss analysis (PnL) FAQ
If you want to view the average purchase price of your recent spot trades, you can switch to the average cost price.You can go to the Trading page > tap the three dots in the top-right corner > Settings > Spot cost price type > switch between Average cost price and Cumulative cost price.Published on Aug 22, 2023Updated on Mar 3, 2026103Address type upgrade FAQ
In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade? No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Dec 30, 2025858Belgium risk warning
Warning The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; Virtual currencies are not covered by the guarantee funds that cover bank deposits; There is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; Virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; If one loses the identificationPublished on May 14, 2024Updated on Nov 17, 2025415What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on Dec 24, 2024Updated on Mar 2, 2026705Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify if the asset balance of your account has been included as a zk-STARK Merkle leaf, log in to your OKX account, visit "Audits" to view recent audits, select Details to view your audit data 2. Get the data you need for manual verification by selecting Copy data 3. After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json."Published on May 10, 2023Updated on Sep 8, 2025178What's OKX Security Assistant?
If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on Feb 13, 20265How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 2, 2026320How do I add OKX widget on my phone?
Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Feb 12, 20265,761What can help prevent P2P crypto scams and protect my assets?
The purchased crypto assets will only be released to the buyer after the seller confirms that payment has been received. Traders must understand how they could be targeted to protect their crypto holdings and ensure a safe, seamless P2P trade. To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on Sep 2, 2023Updated on Feb 12, 20261,456OKX ZERO Trading Fees event FAQs
The subsequent rebate card will be issued within 20 minutes after the existing rebate card balance has been used up completely. Ensure that you have sufficient funds to continue trading prior to the fee rebate that will be credited the next day.11. Is there a limit to the number of rebate cards and participants for the event? Each 100 USDT rebate card is only issued after the previous card has been utilised.Published on Jul 6, 2023Updated on Feb 12, 202637What should I do if my withdrawal isn't successful?
Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent. Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address. You'll need to contact the platform that provided the address or the person who gave you the address for assistance.Published on Oct 17, 2024Updated on Feb 2, 2026235What should I do if the other platform didn't receive my withdrawal?
If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.Published on Oct 18, 2024Updated on Mar 3, 2026659How do I buy Tether (USDT) with fastPay?
In order to fully understand any potential trade-related restrictions, it's important to verify both the seller's listing and your payment service provider's terms.Can I cancel a USDT purchase on OKX P2P Trading after it has been initiated? It's important to carefully review and confirm your USDT purchase on OKX before initiating the trade, as it's generally not possible to cancel a trade once it has been initiated.Published on Mar 12, 2024Updated on Nov 17, 202582